Archive for November, 2009

SubZero Customer Service – 1; Me – 0

By Steve Bernstein - Last updated: Monday, November 16, 2009

Thought I’d post a short update on my saga with SubZero. After trying to go through their normal channels I found that SubZero’s Customer Service organization DOES seem to care about its customers. Unfortunately, the rest of the company still seems to lag behind. After all, most issues occur because of “upstream” problems, not because […]

SubZero Stinks

By Steve Bernstein - Last updated: Thursday, November 5, 2009

Yes, it’s true. I’m not happy at all with SubZero. There, I said it. Publicly. Want to know what’s even more interesting? Although I was unhappy with the experience to date, what really got me ticked off…